Retail & merchandising

Visual merchandising - a silent sales tool

Visual merchandising has the potential to positively and negatively affect sales. How much time and energy do you dedicate to making your pharmacy aesthetically appealing to your audience?

21 Jun 2020 , 4 Min Module

Catching up on missed sales

To a consumer it's just a nuisance. To a retailer, unmet demand is lost business

07 Aug 2019 , 2 Min Article

Is it best to lease or buy a delivery van?

So, your pharmacy needs a new van for deliveries, but should you lease one or buy one? What’s best for your business?

18 Jul 2018 , 1 Min Article

Healthy living, Sustainability,

A world of change

Ethical sourcing and sustainability is increasing in popularity for everything, including healthcare products.

12 Jul 2018 , 4 Min Article

Efficiency,

Time or quality? Giving patients the time they deserve

How can the pharmacy team make sure that the time is used to best effect?

17 Aug 2016 , 900 Min Module

Build customer relationships

Warman-Freed Pharmacy looks for customer loyalty and developing a strategy that rewards both the customer and the pharmacy

17 Jul 2016 , 2 Min Article

Financial Management & Funding,

How to master the numbers

Adding financial managementÂ to your long list of responsibilitiesÂ can seem hugely overwhelming.

17 Nov 2015 , 2 Min Article

Business environment, Management problem solving, Efficiency,

Decide on a plan of action for your pharmacy

Pharmacies need a plan of action in place in order toÂ improve their business

06 Nov 2015 , 1 Min Article

Clinical services, Customer service, Management problem solving,

Get to know your pharmacy customer

There are resources available to pharmacy businesses that will help them better understand their customer base.

15 Oct 2015 , 2 Min Article

Customer service, People skills,

Structured questioning at the counter

This looks at the process of questioning for giving advice or recommending a product

13 Oct 2015 , 900 Min Module

Marketing,

Ways to grow pharmacy sales

Take time to assess your pharmacy sales and plan for business growth

11 Oct 2015 , 900 Min Module

Clinical services, Customer service, Enhanced Services,

Is pharmacy seeing growth €“ and where?

Retail in pharmacy is on the up, but where do community pharmacists in the field see the real growth happening?

28 Jul 2015 , 3 Min Article

Business environment, Customer service, Efficiency,

Pharmacy trials webcam link with patients

A pharmacy in Scotland is trialling a robotic kiosk that allows users in rural areas to communicate with pharmacists remotelyÂ

28 Jul 2015 , 1 Min Article

Customer service, Legal,

Know your consumers' rights

From a retailer's perspective, itâ€™s worth understanding changes to legislation

08 Jun 2015 , 2 Min Article

Customer service,

Meeting customers' needs

Many pharmacies forget to take steps to ask customers what they want more of from the pharmacy

11 Jul 2014 , 900 Min Module

Customer service,

Improving customer service

Beat your competitors: valuable rules for improving customer service

11 Jul 2014 , 900 Min Module

Clinical

OTC

Practice

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