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Management Modules

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Better patient consultations

Improved product knowledge and communication can lead to better outcomes from patient consultations 

05 Nov 2016 , 900 Min Module

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Why people hate appraisals

Learn the best way to handle staff appraisals and the key dos and don'ts 

05 Nov 2016 , 900 Min Module

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Build your pharmacy around your patients

How highly does your pharmacy value its patients? Do you truely offer patient-centred care? 

04 Nov 2016 , 900 Min Module

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Ways to maximise pharmacy skill mix

How can you build and develop your pharmacy team to maximise their skills?

04 Nov 2016 , 900 Min Module

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Focus on long-term conditions

The management of long-term conditions is a major burden for healthcare, so how do you create services for your patients who are suffering from long-term conditions?

01 Nov 2016 , 900 Min Module

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Meeting targets and objectives

Getting where you want to be doesn’t happen by accident. It needs a strategic approach, with written targets and a clear plan

01 Nov 2016 , 900 Min Module

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Time or quality? Giving patients the time they deserve

How can the pharmacy team make sure that the time is used to best effect?

17 Aug 2016 , 900 Min Module

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How to build resilience at work

With the pace of life so fast, can you learn how to manage it?

04 Jul 2016 , 900 Min Module

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Understanding the future

An educated view on future developments helps you to plan your direction today

21 Jun 2016 , 900 Min Module

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Act now to lead change

How do you prepare for the process of change?

04 May 2016 , 900 Min Module

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Preparing for change

How do you keep your business going strong when undergoing periods of change?

04 Apr 2016 , 900 Min Module

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How to recruit employees

The recruitment process is one of vital importance to any business, how do you go about it?

02 Mar 2016 , 900 Min Module

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Managing difficult employees

Be clear about the standards you expect from your team, and deal with any problems promptly

04 Feb 2016 , 900 Min Module

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A quality MOT

How can the quality of the service you offer be improved upon?

10 Dec 2015 , 900 Min Module

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How to really listen

There are many challenges for effective listening in the pharmacy workplace that reduce the ability to listen effectively.

09 Dec 2015 , 900 Min Module

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Personal resilience under pressure

The pressure you face today in community pharmacy is probably more than ever before

02 Dec 2015 , 900 Min Module