People skills

Customer service, People skills,

Empathy: an essential attribute

Pharmacist Reena Barai explains why empathy is such an important attribute when dealing with the public.

21 Oct 2015 , 2 Min Article

Leadership, Management problem solving, People skills,

Managing staff absenteeism

Unauthorised absence can impact on a company and must be dealt with.

13 Oct 2015 , 900 Min Module

Customer service, People skills,

Structured questioning at the counter

This looks at the process of questioning for giving advice or recommending a product

13 Oct 2015 , 900 Min Module

Business environment, Customer service, People skills,

Clear communication

Worried about what to say? Use this technique to help plan a key conversation

13 Oct 2015 , 900 Min Module

Leadership, People skills,

Get results through motivation

Keep the pharmacy team motivated in just a few minutes each day

12 Oct 2015 , 900 Min Module

Leadership, People skills,

Support the personal development of staff

Look to match staff development to changing business needs

12 Oct 2015 , 900 Min Module

Business environment, Management problem solving, People skills,

Negotiation skills

Use negotiation techniques to help to achieve your objectives.

08 Oct 2015 , 900 Min Module

Leadership, Management problem solving, People skills,

Managing poor performance

Action must be taken to tackle an employee's poor performance

08 Oct 2015 , 900 Min Module

Leadership, People skills,

Be a good line manager

Would your team say you are a good manager? Here's how to improve

07 Oct 2015 , 900 Min Module

Leadership, Management problem solving, People skills,

Managing through change

Change is never going to stop, but we can all learn to work with it.

07 Oct 2015 , 900 Min Module

Diabetes, Men's health, Customer service, People skills, Screening & diagnostics,

ICE helped 'thaw' my consultations

Reena Barai explains how both she and a patient benefitted from a different consultation technique.

26 Jul 2015 , 2 Min Article

Leadership, Management problem solving, People skills,

Tackling difficult conversations

Learn the best way to deal withÂ difficult conversations.

09 Jun 2015 , 900 Min Module

People skills,

Have you ever wondered...

Investigating some of the more curious aspects of being humanÂ

01 Mar 2015 , 4 Min Article

Management problem solving, People skills,

Project management €“ is it an art or science?

Drive through new plans with great project management skills

11 Jul 2014 , 900 Min Module

People skills,

Networking for success

Get out and network: the key to growing your influence

11 Jul 2014 , 900 Min Module

Customer service, People skills,

How can I change behaviour?

Patient consultations: techniques for changing peopleâ€™s behaviour

11 Jul 2014 , 900 Min Module

Clinical

OTC

Practice

Popular Searches

Empathy: an essential attribute

Managing staff absenteeism

Structured questioning at the counter

Clear communication

Get results through motivation

Support the personal development of staff

Negotiation skills

Managing poor performance

Be a good line manager

Managing through change

ICE helped 'thaw' my consultations

Tackling difficult conversations

Have you ever wondered...

Project management €“ is it an art or science?

Networking for success

How can I change behaviour?

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People skills

Empathy: an essential attribute

Managing staff absenteeism

Structured questioning at the counter

Clear communication

Get results through motivation

Support the personal development of staff

Negotiation skills

Managing poor performance

Be a good line manager

Managing through change

ICE helped 'thaw' my consultations

Tackling difficult conversations

Have you ever wondered...

Project management €“ is it an art or science?

Networking for success

How can I change behaviour?