Practice

Customer service,

Meeting the needs of customers with disabilities

This service excellence learning module considers how pharmacies can help meet the needs of customers with disabilities.

19 Feb 2016 , 900 Min Module

General practice and the pharmacy pilots

The shortage of GPs is creating a crisis that this year's pharmacists in general practice pilot may help to relieve

15 Feb 2016 , 3 Min Article

Pharmacy team,

There's no place like home

For Jennifer Moran, six months into her new role, the customers and team at Harrison Healthcare already feel like family.

28 Jan 2016 , 2 Min Article

Ready steady... talk

This learning module focuses on how to initiate conversations with customers and add value to your customer service.

19 Jan 2016 , 5 Min Module

Closing the transfer of care gap

An innovative referral scheme is tackling the transfer of care chasm that exists between hospital and community pharmacy

19 Jan 2016 , 3 Min Article

When is a food allergy not a food allergy?

Food allergy is not the same as food intolerance, and it's important that pharmacy teams understand the difference

05 Jan 2016 , 4 Min Article

Communicating with colleagues

This service excellence learning module takes you through the steps of how to communicate effectively with colleagues, adapting for different situations.

30 Dec 2015 , 900 Min Module

Pharmacy team,

Still going strong

After 34 years, Barbara Wiseman can honestly say that she has never been more excited to work in community pharmacy.

15 Dec 2015 , 3 Min Article

Pharmacy team,

Here, there and everywhere

Alexis Bayley has three different public facing roles in her community, with three different opportunities to help people.

26 Nov 2015 , 2 Min Article

Saving lives with adrenaline

Adrenaline auto-injectors are potentially life-saving treatments for anaphylaxis â€“ do you know how to use one?

26 Nov 2015 , 2 Min Article

Customer service,

Difficult customers

This service excellence bite-size learning module takes you through the steps of navigating difficult situations with unhappy customers.

25 Nov 2015 , 900 Min Module

Customer service,

Breaking down barriers

This service excellence module focuses on barriers of communication and the various strategies to overcome them.

22 Oct 2015 , 900 Min Module

A vital member of the team

As the face of her pharmacy with lots of responsibility, Julie Thomson is a vital member of the team.

15 Oct 2015 , 2 Min Article

Customer service,

Clinical

OTC

Practice

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